GDPR

In May 2018, new legislation comes into force called the general data protection regulation. Its all to do with the information that companies(including Nutbags) hold about our customers(You!)

I'm still trying to come to terms with all that it entails but it seems I need to have a clear and visible policy about such information and this document is intended to explain to you what that is.

Firstly the only information that I hold about customers is their contact details(name,address,phone and email if applicable) and order history. When a customer makes an order, I need the contact info to deliver the orders. I store this info both on my website for orders placed that way,and on spreadsheets on my business computer. I have NEVER shared this info with other organisations and Never will. I also periodically send out a customer newsletter,typically 3-4 times per year. In the past, I have always added customers emails to the newsletter database automatically, though there is an option to opt out on each one sent. I'm still waiting on clarification but I now believe that new customers will have to purposely opt in to future mailings. I may also need to ask existing customers if they are happy to continue receiving them and at the time of writing this,I believe the web administrators are updating the software on my website to allow compliance with this(more to follow)

Newsletters are an important tool for business. They allow me to tell you about promotions,offers,new products or any other news,plus I can tell you if I'm about to take holiday which gives you the option to order supplies before I go. They are also useful to simply remind customers that I'm still about and trading!! There are so many businesses sending out memo's theses days and the "impulse buy" sales that they can generate has both good and bad consequences. Good for whoever gets the order and bad(for me) if my customers are tempted by offers to order from elsewhere!! I cannot demand exclusivity from customers, and I realise that there are many alternate suppliers out there,so I would hope customers allow me to continue to send out my newsletters,as it will ensure the sustainability of my business. I never have,or will, contact customers directly to try and secure orders!

When you make a payment on our website, by card or paypal, you will be redirected to their websites to complete the transaction. Nutbags doesn't get to see info such as card numbers, but on the receipt I get it shows your card details with the majority of numbers blanked out.This info is NOT stored anywhere on our website/files.

Your order history is also stored either on the website, or on spreadsheet. This allows me to help you place future orders, if for example you cannot remember the product or quantities ordered previously. If a customer was to ask me to delete this info then I can manually do so on my spreadsheets,but it's currently not possible for me to delete customer accounts on the website, though I believe it soon will be possible for customers to delete their own accounts. Currently all customers placing orders on my website are obliged to give us their contact details(for obvious delivery reasons) but they don't have to set up an account. It is preferable if you do,particularly if you want to make repeat orders. Without an account you will need to re-enter all your info with every order,rather than just logging in, which then automatically shows your contact information, and previous orders.

I have honestly only just heard about this new legislation so am still seeking clarification about what I need to do to comply with the law,so this document may be updated or changed completely in the near future.

08/04/2018

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We have been trading as Nutbags garden bird foods since 2004. We mainly re-sell products supplied by other companies. All photographs and text wording used are either our own, or supplied by the product manufacturers. We have permission from these companies to use their images and text. In line with copyright law, images and text found on this website may not be copied or displayed elsewhere without our permission.

Updated 19/12/2017